Patient satisfaction and experience at migrant health centres in Turkey (2021)

A cross-sectional study of patients attending migrant health centres in 16 provinces in Turkey showed an overall satisfaction rate of 78.2% with health services. This is relatively high compared with similar studies that have evaluated services provided by a specialized unit for refugees or with sensitivity to language and cultural needs.

The service with the highest satisfaction rate was psychological or social assistance (‎84.8%)‎. Factors related to service and communication were significant determinants of patient satisfaction. Respondents who received explanations of their medical condition from the doctor were 8.9 times more likely to be satisfied. Respondents who felt that they had enough time with the health worker or received a comprehensive examination and respect from both doctors and nurses were more likely to be satisfied.

The amount of time spent waiting to see a health worker was also a significant predictor of patient satisfaction. Some improvements in physician–patient interaction and communication are recommended to empower patients to participate in managing their treatment and overall health.