The actions of health authorities during the initial hours and days of a vaccine-safety-related crisis determine the development and outcome of the crisis.
It is critical to ensure transparent internal and external communication. Even if information gathering is still ongoing, communicating openly shows transparency and builds trust. The documents below provide guidance.
This document proposes an algorithm to support immunization experts in assessing and analysing the event and understanding what level of response is needed.
This document suggests 4 immediate steps when responding to vaccine-safety-related events.
Check this document before you inform the media about a vaccine safety event. It includes an overview of the facts you need to check and the steps you need to take.
How can a spokesperson build trust? This document presents the main principles.
This document lists (almost) every question you will ever be asked by a journalist in a crisis. Use it to prepare yourself.
This document presents some of the most common strategies used by journalists and how you may respond to these.
This document outlines the key elements of a press release.
This document lists key vaccine stakeholders and how you may establish and maintain relations with them.
