Ongoing communication to build trust

The best way for national immunization programmes to avoid a vaccine-safety-related crisis is to ensure that the public trusts the programme, trusts vaccines and has a good understanding of facts.

This requires action to keep the public informed, monitor public opinion about vaccination, keep health workers informed, work with the media and more. The documents below provide guidance, with a focus on messages to the public.

Background information: Vaccination and trust – how concerns arise and the role of communication in mitigating crises